SmartHub

We understand how busy life can get and managing your account can sometimes feel complicated. With our SmartHub tool, it won’t be.

Features like billing and payment options, usage monitoring, and alerts and notifications will help put you in control of your account. Let’s take a look at some of those features.

Introducing SmartHub

We understand how busy life can get and managing your account can sometimes feel complicated. With our SmartHub tool, it won’t be. Features like billing and payment options, usage monitoring, and alerts and notifications will help put you in control of your account. Let’s take a look at some of those features.

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Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most [energy/bandwidth], you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

Log in to your SmartHub account
Click on "Notifications"
Click Manage Contacts to add or change email address and phone numbers
Enter verification code to activate
Click on Manage Notifications to set up SMS and email alerts

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:
Click My Profile
Click on Manage My Stored Payment Accounts and follow instruction

On the app:
Select Settings
Select Stored Payment Accounts and follow instructions

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

Select Bill & Pay
Select Auto Pay Program and follow instructions

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here's how to change your preference to participate in paperless billing:

On the website:

Click on My Profile
Click on Update My Paperless Settings.
Choose your paperless preference

On the app:

Select Settings
Select Paperless Billing
Choose your paperless preference

SmartHub

Introducing SmartHub

How can SmartHub help you control your account?

How to Register SmartHub

Frequently Asked Questions (FAQs):

Setting Up SmartHub

Get Support

Introducing SmartHub

Billing & Payments PDF

Alerts & Notifications PDF

Paperless Billing PDF

Usage & Monitoring PDF

Where can I find my account number?

How do I set up my mobile & email for notifications?

How do I set up stored payment methods, such as a credit card?

What is Auto Pay & do I need to sign up for it?

I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

How can I view my energy use?

Get Support