Planned Outage FAQs
A planned outage occurs when the equipment that brings power to your home or business needs to be replaced, repaired, or updated. This interruption to your electrical service helps to keep our crews and you safe.
Members are currently notified via phone call to the phone number on file.
Beginning August 1st, 2023 members may receive an email and/or text message, to the provided contact information on file, notifying them of any planned outages in their area.
You can update your contact information via SmartHub or by calling 800-279-2667.
You will receive a phone call ONLY notifying you of an upcoming outage so that these members do not receive multiples notifications. We are currently working to find a way to notify these accounts via email and/or text with one message.
Planned Outage Tips
- Have a back-up plan for life support equipment if you have it.
- Adjust your refrigerator and freezer to the coldest temperature possible in advance so that things can get chilled more than normal. (Remember to return them to the normal temperature after the outage is over.) Food will stay colder longer if you keep the refrigerator/freezer closed during the outage!
- Unplug sensitive electronics such as computers and televisions.
- Charge your cell phone in advance so it has a full charge.
- Keep a flashlight with extra batteries in a convenient place.
- If you have a landline phone, make sure you have a hard-wired device. (Cordless phone don't work without electricity)
- Reset clocks, thermostats, and other programmed equipment after power is restored.
- Inform MWEC if you have a generator. Do not use it unless you're sure it was installed safely. An incorrectly installed generator can damage your property and endanger you and our lineworkers who may be working on nearby powerlines.